Latest update: With regards to embroidery orders, we ask you to allow up to 21 working days until we can force dispatch times back down. This is far from ideal and in order to combat this, we have purchased an additional embroidery machine and carried out temporary website closures. We thank you for your patience. 

Latest update: With regards to embroidery orders, we ask you to allow up to 21 working days until we can force dispatch times back down. This is far from ideal and in order to combat this, we have purchased an additional embroidery machine and carried out temporary website closures. We thank you for your patience. 

Hi, and firstly a huge thank you so far for your support, custom and patience during this difficult time we are all sharing.
We hope you are keeping safe and as busy as you can whilst staying at home - equally if you are one of our key workers,
thank you for continuing to work hard to keep everything moving.

At the moment to ensure we follow the Governments Guidelines, Michelle and I are working independently from one another
and Carina and Charmaine are furloughed. So whilst we are working without a full team, our dispatch times have increased.
We have asked for up to 10 working days for general orders (excluding embroidery, iron-on-vinyls or personalised items).
We have maintained our usual 7-14 working day turnaround for orders including embroidery,
however we may experience additional delays. Rest assured, we are working very hard to battle this.

Royal Mail are working incredibly hard also, however deliveries are much slower than usual so please bare in mind that
a dispatch notification may not mean your parcel will be with you in a couple of days.

Following Royal Mail advice, we will not consider an order lost in transit until 3 weeks after your order has left us.

We appreciate your continued patience during this time and ask you to bare with us if you contact us as we may take longer
than usual to respond (I have three children of my own at home also!)

Thank you, Liesl, Michelle and the rest of the Jolif Team