FAQ

FAQ's

If we do not answer your question below, please contact us so we can assist!

DELIVERY TIMES DURING BUSY PERIODS

Our busiest periods, such as new product release days can on the occasion cause a slight delay with postage times. During usual periods we aim to dispatch orders in 2-3 working days  unless ordering iron on transfers, however during our busy periods you may experience a delay of up to 5-10 working days. 

What are your postage and packaging rates?

Postage and Packaging rates (UK) are as follows:

For orders OVER £10.00 - 1st Class £2.99 & 2nd Class - £1.99

Orders under £10.00 1st Class £1.99/2nd Class 99p.

Orders £30 and over will qualify for free postage and packing (UK only) and these will be sent 2nd Class/tracked.

Special Delivery Guaranteed  Next Day by 1pm - Message us direct if you want this option and we can give you an accurate quote.

International shipping rates will depend on the weight and size of your package and the country which we are shipping too. We shall invoice you separately with an accurate total once we have the correct quote for your order.

You can find more information here  which takes you to our Royal Mail pricing information page. Go straight to pages 8 onwards. We usually use the tracked & signed service or the standard service. For larger orders we tend to use an alternative courier such as UPS. 

 

When should I expect to receive my parcel?

We will dispatch your order within 2-3 working days. However we ask for up to 5-10 working day dispatch during busier periods, such as when we have a fabric launch or other promotions. You can contact us direct for an update on your order, but please bare with us - it is a priority for us to keep dispatch times as low as we can!  

Please note, custom made items such as some of those found in our embroidery section or personalised vinyl words for instance, could take up to 7-10 working days for you to receive them from when you order, although we will endeavour to send as soon as possible. 

What is your returns policy?

If for whatever reason you are not satisfied with your purchase from us, we are happy to offer you a 100% refund. Please email us first with your reason for your return so we know to expect your return package at [email protected] Please note, this does not apply to custom printed fabrics or personalised items unless they are faulty or arrive to you damaged.

  • Simply return your products to us within 14 days of receipt, we can not offer a refund or exchange after the 14 days has passed.
  • Returned items should be unused, in the same condition it was purchased and must be in its original packaging. We will issue a full refund upon receipt of the goods, excluding the original delivery charge. Or, alternatively offer you an exchange. 
  • Please note: The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service such as recorded delivery to ensure it gets back to us. 
  • Return delivery charges are your responsibility.

Our address for returning your package is:

Jolif 

55 Cumberland St

Hull

East Yorkshire

HU2 0PQ

PLEASE NOTE:  This returns policy does not include any items made bespoke or personalised for you, these items can only be returned if there is an error in the design on our part.

Out of Stock Items

If an item in our shop is out of stock it will no longer be visible on our website. This enables us to keep the website tidy and less frustrating for customers trying to browse without looking through lots of out of stock items. However, this does not mean it won't be back, we replenish stock on a regular basis. 

Do you have a shop which I can visit?

Although we do work from our own premises, it is not a retail shop. However we can arrange by appointment only, for you to pop down and discuss any order requirements, or for you to look through our product samples. You can also choose to purchase from us there and then if you wish. 

To arrange this, drop us an email at  [email protected]

I am local to Jolif, can I pick up my order?


Yes! We offer a 'Click and Collect' service. 

During checkout, select 'Click and Collect' from the postage options. 

We will then email you with some available date/time slots where you can collect your order. 

Due to our premises not being a typical retail type shop, collection or any visits are strictly by appointment only. 


How can I contact you?

You can fill out the 'contact us' form, the link for this can be found at the top of our page. Someone will get back to you within 48 hours.